Frequently Asked Questions
Elevate your mood and scent your world with ease.
What is the best way to burn my NEST New York candle?
To ensure an even burn, always trim the wick to 1/4 inch before lighting and allow the wax to melt to the edges of the glass during each use. Do not burn for more than four hours at a time.
Are NEST New York products vegan and cruelty-free?
Yes, we are proud to be a cruelty-free brand. Our products are not tested on animals, and the majority of our home fragrance and personal care collections are vegan-friendly.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns for products purchased on our website within 30 days of delivery, provided they are in their original packaging and unused condition. Please note that shipping fees are non-refundable.
Do you offer international shipping?
Currently, NEST New York ships to addresses within the United States and Canada. We are working on expanding our reach to fragrance lovers worldwide in the near future.
How long do the Reed Diffusers last?
Our standard 5.9 fl oz Reed Diffusers are designed to continuously release fragrance for approximately 90 days, depending on the airflow and humidity of the room.